Warranty & Returns
To show you just how tough Haven Tents are, we performed a 1,000 lbs stress test! Check it out!
Our warranty does not cover:
- Regular wear-and-tear
- Improper use
- Cosmetic, non-structural or functional damage
Each claim will be evaluated individually. Any modifications will void the warranty.
Haven Tents stands behind its warranty. If your product arrives damaged or has defects as explained above, please contact us to provide a replacement. In extenuating circumstances, we will consider return requests on a case by case basis. To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.