The only thing better than our tents is our customer service.
Questions about an order, a warranty claim, or which tent is right for you? We're a small crew at the foot of the Wasatch — reach out and a real person will get back to you.
Find your answer faster
Most questions have an instant answer. These get you sorted without waiting on a reply.
Searchable answers to the most common questions — usually the fastest fix.
Open Help Center →Start a warranty claim, shipping claim, or a return right from your account.
Go to portal →The full policy — what's covered, the return window, and how it works.
Read policy →Step-by-step setup and care to get you hanging fast and sleeping well.
View guides →Contact details
Send us a message
Tell us what's going on and we'll get back to you within one business day. Include your order number if it's about a purchase.
Common questions
Can I try a Haven before I buy?
Yes. Add our Backyard Demo with shipping protection at checkout and try your tent risk-free — if it's not for you, send it back for a full refund, store credit, or exchange.
See the details →Which Haven tent should I get?
It depends on your trips: the Haven Tent is the lightweight original, the XL adds room, the Spectre goes ultralight, and the Safari is built heavy-duty.
Take our quiz →My sleeping pad is deflating — what do I do?
Most deflation comes down to valve seating or a small leak that's easy to find and fix. Our step-by-step guide walks you through it.
Troubleshoot your pad →I'm having a shipping issue.
Lost, delayed, or damaged in transit? Start a shipping claim in your account and we'll make it right. Orders ship from Sandy, Utah (and Slovakia for the EU).
Delivery & shipping help →
