Support
The only thing better than our tents is our customer service.
Questions about an order, a warranty claim, or which tent is right for you? We're a small crew at the foot of the Wasatch — reach out and a real person will get back to you.
Most messages get a reply within 1 business day
Before you write
Find your answer faster
Most questions have an instant answer. These get you sorted without waiting on a reply.
Texting us
Text messaging (SMS) terms
Haven Tents offers customer care text messaging (SMS/MMS) so we can answer questions about your order, warranty claim, shipping, or product setup.
How you opt in. You agree to receive text messages from Haven Tents when you text our support number, enter your mobile number in the contact form on this page, or give us your number when you contact support. Consent is not a condition of purchase.
What you'll receive. Replies from our support team, order and warranty updates, and follow-ups to your request. Message frequency varies based on your conversation with us.
Cost. Msg & data rates may apply. Check with your carrier for details.
How to opt out. Reply STOP to any message to opt out at any time. You'll get one confirmation text and nothing further. Reply HELP for help, email support@haventents.com, or call (801) 210-0493.
Privacy. We do not share your mobile number or text-messaging opt-in data with third parties or affiliates for their marketing purposes. Sharing with the service providers who help us run customer support (such as our messaging provider) is permitted. See our Privacy Policy and Terms of Service.
Carriers are not liable for delayed or undelivered messages.
Can I try a Haven before I buy?
Yes. Add our Backyard Demo with shipping protection at checkout and try your tent risk-free — if it's not for you, send it back for a full refund, store credit, or exchange.
See the details →
Which Haven tent should I get?
It depends on your trips: the Haven Tent is the lightweight original, the XL adds room, the Spectre goes ultralight, and the Safari is built heavy-duty.
Take our quiz →
My sleeping pad is deflating — what do I do?
Most deflation comes down to valve seating or a small leak that's easy to find and fix. Our step-by-step guide walks you through it.
Troubleshoot your pad →
I'm having a shipping issue.
Lost, delayed, or damaged in transit? Start a shipping claim in your account and we'll make it right. Orders ship from Sandy, Utah (and Slovakia for the EU).
Delivery & shipping help →
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