On weekdays, non-pre-order products are generally shipped within 24 of purchase, weekend orders will be shipped by close of business the following Monday. Free shipping on orders over $69 within the continental US. *For intercontinental shipments (i.e. Hawaii and Alaska), shipping rates will be calculated at checkout. Shipping time is generally 3-5 days.
We are in the process of bringing Haven Tents to local retailers. In the meantime, all orders being placed to Canadian addresses will be shipped from our warehouse in the USA. Expect to pay shipping and import duties at checkout.
Orders can now be placed directly from haventents.com! On weekdays non-pre-order products are generally shipped within 24-36 hours of purchase, weekend orders will be shipped by close of business the following Monday. All orders placed in Europe will be handled and shipped from our partner warehouse in Slovakia, with the exception of select countries listed below:
EU Member States
If you live within an EU member state, no import duties will be associated to your purchase. You will still be responsible to pay applicable VAT and shipping costs associated with your order.
Non-EU Member States
If you live in country that resides outside of the EU, you will be responsible to pay any import duties and taxes that are associated with your order. These charges will either be paid upfront at checkout and placement of your order, or handled by the shipping carrier and due upon receipt of the package. You will also be responsible to pay any applicable taxes and shipping costs associated with your order.
We do not ship to Norway from HavenTents.com. Please visit our partner site Magasinet.no to place your order.
We do not ship to Australia from HavenTents.com. Please visit our partner site Nomadnature.com.au to place your order.
We do not ship to Japan from HavenTents.com. Please visit our partner site japan.haventents.com to place your order.
We are currently working to bring Haven to everyone. For countries not on this list, shipping will be calculated at checkout. Additional import duties may apply and will be applied at checkout.
Changes to Shipping Address
Once placed, you can update or change your shipping address by contacting us ONLY IF your order has not already shipped from our warehouse. Once your order leaves our warehouse and is handed off to the delivery carrier, we cannot change the shipping address. You will need to contact the carrier and request an address change through them. Haven Tents is not responsible for any charges accrued from the shipping company relating to re-routing packages already in transit.
Lost, Damaged, and Stolen Packages
Haven Tents partners with Re:do to ensure that your items arrive safely. If you opt-in to protect your order with our Free Returns and Shipping Protection, and your package gets lost, damaged, or stolen on it's way to you, we will cover the cost to replace your items at no additional charge to you. Opting into this service is optional and requires an additional fee which gets you access to free return shipping for refunds, exchanges, store credit, and package protection. If you choose to not opt into this feature, Haven Tents is not responsible for any lost, damaged, or stolen packages. For more information, please view our help center article, or contact us.
For information on returns, check out our Returns and Warranty page.