On weekdays non pre-order products are generally shipped within 24 of purchase, weekend orders will be shipped by close of business the following Monday

USA

Free shipping on orders over $69 within the US. 
Shipping time is generally 3-5 days

Canada

Shipping calculated at checkout and shipped from our warehouse in Canada. Shipping time is generally 3-5 days

Europe

We ship from our warehouse in Europe. In order to checkout, all items in your cart must be selected from our EU Collection and end in, "(EU)". You will not be able to check out if any items that do not end in "(EU)" are added to your cart. If you reside in a country outside of the European Union, import duties may be due upon reception.

Norway

We do not ship to Norway from HavenTents.com. Please visit our partner site Magasinet.no to place your order. 

Australia

We do not ship to Australia from HavenTents.com. Please visit our partner site Nomadnature.com.au to place your order.

Japan

We do not ship to Japan from HavenTents.com. Please visit our partner site Haventents.jp to place your order.

International

We are currently working to bring Haven to everyone. For countries not on this list shipping will be calculated at checkout. Note that additional import duties may apply.

 

Changes to Shipping Address

Once placed, you can update or change your shipping address by contacting us ONLY IF your order has not already shipped from our warehouse. Once your order leaves our warehouse and is handed off to the delivery carrier, we cannot change the shipping address. You will need to contact the carrier and request an address change through them. Haven Tents is not responsible for any charges accrued from the shipping company relating to re-routing packages already in transit. 

Lost, Damaged, and Stolen Packages

Haven Tents partners with Route to ensure that your items arrive safely. If you opt in to protect your order with Route Order Protection, and your package gets lost, damaged, or stolen on it's way to you, Route will cover the cost to replace your items at no additional charge to you. Opting into Route Order Protection is optional and will require an additional fee. If you choose to not opt into this optional feature, Haven Tents is not responsible for any lost, damaged, or stolen packages. For more information, please contact us.

 

For information on returns, check out our Returns and Warranty page.