Shipping Guide

USA

On weekdays, unless otherwise stated, non-pre-order products are generally shipped within 24 hours of purchase; weekend orders will be shipped by close of business the following Monday. Free shipping on orders over $69 within the continental US unless otherwise stated on the respective product description page and/or specs. *For intercontinental shipments (i.e. Hawaii and Alaska), shipping rates will be calculated at checkout. Shipping time is generally 3-5 days, unless otherwise stated.

All orders are placed on an automatic 6-hour hold immediately after order placement to allow sufficient time for customer-requested order adjustments such as shipping address changes, adding/removing items from orders, and other order-related information. If order edits are requested outside of this timeframe, we cannot guarantee that any changes can be made. After 6 hours have lapsed, orders will be released for fulfillment.

Orders that include products from a vendor other than Haven Tents (such as "Zenbivy") will usually ship separately, and may ship from a different location. These items may be subject to an additional shipping charge as determined by the vendor. In cases where some items in an order are made and manufactured by Haven Tents, and others are made and manufactured by a separate vendor, the order will be automatically split up and will have different shipments associated with the dependent line items.

We primarily ship our orders via UPS or USPS. For orders that qualify for free shipping ($69+), we reserve the right to choose the carrier that best serves your delivery area. If you have a preferred carrier, we offer two optional upgrades at checkout for an additional flat fee:

  • USPS Ground Advantage (Preferred) — Guaranteed shipment via USPS Ground Advantage. 2–5 business days.
  • UPS Ground (Preferred) — Guaranteed shipment via UPS Ground. 1–5 business days.

These preferred carrier options are available on orders over $69. Expedited shipping options (UPS 2nd Day Air, UPS Next Day Air) are also available at checkout at carrier-calculated rates.

We do not accept requests for customers to coordinate their own shipment or freight. We do not ship to PO boxes.

Delivery Times

Once your order ships, typical delivery times are:

  • USA: 3–5 business days.
  • EU member states: 3–7 days from our warehouse in Slovakia.
  • Europe outside the EU (such as the UK and Switzerland): usually within 10 days of shipping, since orders clear customs.
  • Everywhere else: 10–20 business days. You'll see the options and estimates for your address at checkout.

Pre-order items ship as soon as they arrive at our warehouse. Delivery can take longer around the holidays — see Holidays & Peak Seasons.

Tracking Your Order

As soon as your order ships you'll get an email with your tracking link. You can also look up your order at any time in our order portal, where you can see tracking and start a return or exchange.

Tracking hasn't moved in a few days? A shipping label, and a tracking number, is usually created as soon as you order, but the package typically leaves our warehouse within 1 business day, and the carrier can take another 24 hours to post its first scan. If several business days pass with no movement, it's usually one of two things:

  • The carrier hasn't updated its tracking yet.
  • Your order includes an item that is on backorder. Tracking won't update until that item arrives at our warehouse and we ship it. A product's page shows when it's out of stock — use the "Notify Me" button there to hear the moment it's back.

Still stuck? Contact us with your order number and we'll look into it.

Changing or Canceling an Order

All orders placed within the USA are placed in an automatic 6-hour holding period to allow for customer-requested order edits and changes. Once the holding period expires, we cannot guarantee edit requests can be made. To change anything, contact us as soon as possible.

  • Adding items: the simplest option is to place a separate order. If your first order hasn't shipped yet, let us know and we'll try to combine them to save on shipping.
  • Canceling: if your order hasn't shipped, we can cancel it and refund you right away. Once it has shipped it can no longer be canceled — you can return it under our return policy instead.
  • After it ships: we can't change an order once it has left our warehouse. You can start a return or place a new order for anything else you need.

Changing your shipping address: you can update or change your shipping address by contacting us ONLY IF your order has not already shipped from our warehouse. Once your order leaves our warehouse and is handed off to the delivery carrier, we cannot change the shipping address. You will need to contact the carrier and request an address change through them — USPS Package Intercept or UPS delivery changes. Haven Tents is not responsible for any charges accrued from the shipping company relating to re-routing packages already in transit. If the package comes back to us instead, see Packages Returned to Sender.

Holidays & Peak Seasons

At the busiest times of the year it can take us longer than usual to get orders out the door, including:

  • Black Friday and Cyber Monday
  • Thanksgiving
  • Christmas and New Year's
  • Memorial Day
  • Labor Day

We ship every order as soon as we can. If you need your gear by a certain date, order early and choose an expedited shipping option at checkout.

Shipping Outside the USA

Canada

We are in the process of bringing Haven Tents to local retailers. In the meantime, all orders being placed to Canadian addresses will be shipped from our warehouse in the USA. Expect to pay shipping and import duties at checkout.

Europe

Orders can now be placed directly from haventents.com. On weekdays non-pre-order products are generally shipped within 24-36 hours of purchase, weekend orders will be shipped by close of business the following Monday. All orders placed in Europe will be handled and shipped from our partner warehouse in Slovakia, with the exception of select countries listed below:

EU Member States

If you live within an EU member state, no import duties will be associated to your purchase. You will still be responsible to pay applicable VAT and shipping costs associated with your order. Free shipping for orders over an equivalent amount of $69.00 USD. A flat shipping fee will be applied for orders that do not meet this minimum.

Non-EU Member States

If you live in a European country that is not an EU member state, your order will be shipped from our warehouse in the USA. All non-EU European orders are delivered DDP (Delivered Duty Paid) — import duties and taxes are collected at checkout, so no additional fees should be expected at delivery. Shipping rates will be calculated at checkout.

Shopping from Europe

When you visit haventents.com from Europe, a popup lets you switch to your local market and currency, and you'll only see products we currently stock in Europe. You can change your country at any time with the selector at the bottom of the page. Want something we don't stock in Europe yet? Contact our support team with the product and your shipping address and we'll quote a manual order — international shipping, duties and taxes apply. More in Shopping in Europe.

Norway

We do not ship to Norway from HavenTents.com. Please visit our partner site Magasinet.no to place your order.

Japan

We do not ship to Japan from HavenTents.com. Please visit our partner Nafrocamp to place your order.

South Korea

The Haven XL is sold locally on Coupang. It's stocked in Korea, so prices are in KRW with import duties and taxes already included, and it arrives faster than an international shipment. For anything else, order from haventents.com: your order ships internationally, prices are converted from USD, and you pay any import duties, taxes and carrier fees.

Everywhere Else

We are currently working to bring Haven Tents to everyone. For countries not on this list, shipping will be calculated at checkout. Additional import duties may apply and will be applied at checkout.

Lost, Damaged, and Stolen Packages

Haven Tents partners with Redo to ensure that your items arrive safely. If you opt-in to protect your order with our Free Returns and Shipping Protection, and your package gets lost, damaged, or stolen on its way to you, we will cover the cost to replace your items at no additional charge to you. Opting into this service is optional and requires an additional fee which gets you access to free return shipping for refunds, exchanges, store credit, and package protection. If you choose to not opt into this feature, Haven Tents is not responsible for any lost, damaged, or stolen packages.

Tracking says delivered, but it isn't there? Carriers sometimes mark a package delivered before it arrives. Wait 48 hours before taking action — it usually turns up.

If you added Shipping Protection: start a shipping claim at account.haventents.com. Our team checks it against the carrier's tracking and gets back to you. Not sure whether you added it? Check your order confirmation email.

If you didn't: file a claim with the carrier that delivered your package — UPS, USPS or FedEx — then email a screenshot of your submitted claim to support@haventents.com and we'll tell you the next steps.

Charged for protection you didn't want? Free Returns and Shipping Protection may be selected by default at checkout — uncheck it if you don't want it. If you paid for it by mistake, contact us after your purchase and we'll refund that charge.

For information on returns, check out our Returns and Warranty page.

Packages Returned to Sender

When you place an order with us, you acknowledge that the shipping address you have provided is correct and accurate. You understand that we do not check for accuracy of the shipping address provided. As such, you subsequently acknowledge that any packages that are returned back to us for any reason will result in your order being refunded, less any applicable shipping fees already paid. We will not attempt to contact you to correct the address. If you wish us to re-ship your order, you will need to place a new order on our website. When items are unable to be delivered the first time, we recommend you use a different address when re-placing your order.

You'll get an email confirming your refund once the package is back at our warehouse, usually within a few business days. Place your new order with the corrected address as soon as you're ready, so your gear isn't held up.