Support

The only thing better than our tents is our customer service.

Questions about an order, a warranty claim, or which tent is right for you? We're a small crew at the foot of the Wasatch — reach out and a real person will get back to you.

Most messages get a reply within 1 business day
Before you write

Find your answer faster

Most questions have an instant answer. These get you sorted without waiting on a reply.

Help Center

Searchable answers to the most common questions — usually the fastest fix.

Open Help Center →
Claims & Returns

Start a warranty claim, shipping claim, or a return right from your account.

Go to portal →
Returns & Warranty

The full policy — what's covered, the return window, and how it works.

Read policy →
Setup Guides

Step-by-step setup and care to get you hanging fast and sleeping well.

View guides →
Reach us direct

Contact details

Email us
support@haventents.com
We reply within one business day.
Call or text
(801) 210-0493
Mon–Fri, 9:00 AM – 3:00 PM Mountain Time. Carrier rates may apply to texts.
Based in Sandy, Utah
Designed and shipped from the foot of the Wasatch. European orders ship from our Slovakia warehouse.
Visit our storefront
9457 S 670 W, Sandy, UT 84043
Come by any weekday, 9:00 AM – 3:00 PM.
Follow along
Or write us

Send us a message

Tell us what's going on and we'll get back to you within one business day. Include your order number if it's about a purchase.

FAQ

Common questions

Can I try a Haven before I buy?

Yes. Add our Backyard Demo with shipping protection at checkout and try your tent risk-free — if it's not for you, send it back for a full refund, store credit, or exchange.

See the details →
Which Haven tent should I get?

It depends on your trips: the Haven Tent is the lightweight original, the XL adds room, the Spectre goes ultralight, and the Safari is built heavy-duty.

Take our quiz →
My sleeping pad is deflating — what do I do?

Most deflation comes down to valve seating or a small leak that's easy to find and fix. Our step-by-step guide walks you through it.

Troubleshoot your pad →
I'm having a shipping issue.

Lost, delayed, or damaged in transit? Start a shipping claim in your account and we'll make it right. Orders ship from Sandy, Utah (and Slovakia for the EU).

Delivery & shipping help →

Still stuck? Send us a message and we'll help you out.