The only thing better than
our tents is our customer service.

Here's how you can get help:

Click the chat bubble for quick answers and self-service

Send us a message using the form below

Common FAQ's

My pad is deflating

If you think your pad isn't holding air, please run a few tests for us before sending us a message about it. If you don't, we will ask you to do the same things mentioned here so please do everyone a favor and run the tests before sending the message.

1) Rule out normal temperature fluctuations - inflate the pad and leave it overnight against a wall INSIDE your home where temperatures will remain constant. If you return in the morning to a deflated pad, you've likely got a leak. If this applies to you, move to step 2.

2) Locate the leak - Inflate the pad with a small amount of dish soap and submerge it in a bathtub. You're looking for bubbles coming from the pad. Once you locate the leak, send us a picture or video with a short description of what you notice.

3) Resolution - Assuming you are within warranty (one year of purchase), and the leak is not caused by user error or normal wear-and-tear we will replace the pad outright.

I'm having shipping issues

If you're having trouble with a lost, damaged, or stolen package, submit a claim through the return portal.

For tracking updates, refer to your order status page. You can find a link to these in your email.

Can I try before I buy?

Make sure our Backyard Demo is added to your order when you purchase. It will allow you to try it for 60 days and, in the unlikely event you don't like it, send it back for a refund. We'll even cover the return shipping.

What tent should I get?

You can take our sizing test here. Keep in mind that bigger isn't always better.

Question not answered here?

Chances are someone has had your same question, in which case, we probably have an article about it. Head over to our Help Center for more FAQs before sending us a message. You'll get quicker answers which leaves more time for your adventures!


Drop us a line! We respond to messages weekdays from 9 am to 5 pm MST. You can expect a response to most messages within 24 business hours or less.