The only thing better than our tents is our customer service.
Make sure to check out our FAQ's before submitting a message here.
Most messages will receive a response within 1 business day of submission.
Common FAQ's
My Pad is Deflating
Quick checks
- For premium/True Level pads, ensure both O-rings are in place, debris is cleared, and the stopper sits flush.
- Inflate indoors at room temperature, leave overnight, then re-inflate if it’s simply softened by cold.
Repair & replacement options
• DIY patch: Find leaks with soapy water or by submerging; use your your own patch kit or pick up AQUASEAL + UV™ on Amazon (~$11).
• Mail-in repair: We cover round-trip shipping, handling & labor; we dunk, patch, and pressure-test your pad for 48 hours.
• Quick swap: We ship you a cleaned, tested pad first—then you return yours. Ideal if you need a quicker turnaround.
• Upgrade to Premium/True Level: Available if you own a basic pad; includes a new year of warranty.
All pads come with a 1-year warranty. For large tears or extreme wear, choose Mail-in Repair or Quick Swap.
Next step
Submit your claim on our portal—select an option and follow the prompts:
Start your warranty claim »
I'm Having Shipping Issues
Tracking info
• Sometimes tracking shows “delivered” early—wait 48 hours before taking action.
Common issues
• Damaged or defective package
• Package not arrived
• Stolen package (porch pirates)
If you opted into our Backyard Demo and Shipping protection
• Check your confirmation email to confirm.
• Start a claim in your portal—most are auto-approved.
• We’ll send a replacement at no extra cost.
• Enjoy unlimited free returns and exchanges.
If you did not opt in
• File a claim with UPS, USPS, or FedEx.
• Email a screenshot of your claim submission to support@haventents.com.
• We’ll review and let you know the next steps.
Can I Try Before I Buy?
Make sure our Backyard Demo (automatically included by default) is added to your order when you purchase. It will allow you to try it for 60 days and, in the unlikely event you don't like it, send it back for a refund. We'll even cover the return shipping.
What Tent Should I Get?
You can take our sizing test here.
Other ways to contact us
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Call us
801-210-0493Our support line is available Monday through Friday, from 9:00 AM to 3:00 PM Mountain Time.
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Text us
801-210-0493You can text us anytime at the same phone number as our support line. Carrier rates may apply.
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Email us
support@haventents.comIt's easiest to send us a message using the contact form above, but if you need to send a separate email, you can use the email address below.