Help Center

The only thing better than our tents is our cutsomer service.

Pads

  • Can I use my own pad with the Haven Tent?

    We often recommend using the Haven Tent with our specially-designed Insulated Pads. The pad is a critical structural component that contributes to the lay-flat design unique to our system. Using our pad ensures a perfect fit with the tent frame, which helps prevent the "burrito effect" where the sides wrap around you—thanks to the strong horizontal bevels that keep everything in place.

    While you’re welcome to try using your own pad, keep in mind that if it doesn’t fit the frame precisely, it may slip or shift during the night, potentially causing discomfort and affecting the tent’s functionality.

    Why Choose Our Insulated Pad?

    When you purchase the Haven Tent, Pad, and Rainfly as a bundle, you’ll save around 40-50% on the standalone pad price. We recommend getting the full set so you can experience our pad firsthand and see how well it complements the tent. Plus, if you find that your own pad doesn’t quite do the job, you still have our bundled pad for the optimal experience.

    Remember, you’re covered by our return policy, so if you try our pad and decide it's not for you, you can return it for a refund without missing out on the bundle discount.

    For more details on why a well-fitting pad matters for the Haven Tent, check out our blog post. We want to make sure you have the best possible experience in achieving that perfect lay-flat comfort!

  • What do I do if my pad is deflating?

    At Haven Tents, we’re committed to ensuring outdoor sleep excellence, and a well-inflated pad is essential for that perfect rest. If you’re experiencing issues with your pad deflating, here are a few steps to troubleshoot and resolve the problem.

    Step 1: Rule Out Temperature Fluctuations

    One common cause of deflating pads is temperature fluctuations, which can affect air pressure. When temperatures drop, air molecules compress—similar to how a hot air balloon works in reverse. So, if you inflate your pad in warm conditions, it may lose pressure as temperatures decrease.

    To rule out temperature as the cause:

    1. Inflate your pad fully in a temperature-controlled environment (such as indoors) and leave it overnight.
    2. Check the pad in the morning. If there’s significant pressure loss, it could indicate a valve issue or leak.
    3. Take before and after photos of your pad to document any change. Timestamped photos are especially helpful for us when working with our factory.

    Step 2: Check the Valve and Look for Leaks

    If the pad is still losing air, it’s time to investigate further.

    a) Inspect the Valve:

    Ensure the valve is free from any loose insulation and that the rubber stopper is seated properly.

    Feel and listen around the valve for any escaping air. Double-check all components, especially the O-rings on premium pads, to ensure they are intact.

    b) Search for Surface Leaks:

    Inflate the pad and gently apply a soapy sponge to its surface. Look for bubbles forming, which indicate air escaping.

    Alternatively, you can submerge the pad in a bathtub, although this method may be less practical. Be sure to mark any areas where bubbles appear.

    Step 3: Share Your Findings with Us

    After completing these steps, let us know what you found. Based on your results, here’s how we can assist:

    • One or Two Leaks: We’ll send you a Haven Repair Kit with a UV-activated sealant and patches that work with all our pads.
    • Multiple Leaks or Unidentifiable Issues: If you find multiple leaks or can’t locate the source, please send us a picture or video showing the problem, if possible, or describe what you found.

    Next Steps

    Once you have your findings:

    • Contact us with any documentation (photos or videos) and your observations.
    • If your pad is within our 1-year warranty, we’ll repair or replace it as needed. If your warranty has expired, we’re still here to help you get back on the trail.

    Remember, we’re dedicated to your relaxation—whether it’s your first outing or your hundredth. Reach out, and we’ll make sure you’re back to enjoying outdoor comfort in no time!

  • What is the lowest temperature rating on the insulated pad?

    Our Haven Tent pads come in different insulation levels to accommodate a variety of camping conditions. Here’s a breakdown of the R-values for our pads:

    • True Level XL Insulated Pad: R5.3
    • Premium Insulated Pad: R5 (21% lighter-weight than the Standard Pad)
    • Standard Insulated Pad and Other Pads: Approximately R3

    These R-values make our Premium and True Level XL Pads excellent choices for cooler weather, providing substantial warmth and insulation. However, if you’re heading out in particularly cold conditions, you may want to consider additional insulation to prevent CBS (cold butt syndrome).

    Boost Your Insulation with the Insulated Pad Cover

    For serious cold-weather camping, our Insulated Pad Cover is the ultimate solution. It’s designed to combat CBS by adding targeted insulation where it’s needed most:

    • Leg Area: Light insulation
    • Core: More insulation
    • Midsection: Maximum insulation

    The cover effectively doubles the insulation of your pad, making it ideal for those seeking extra warmth without compromising on comfort.

    Additional Tips for Staying Warm

    Remember, insulation effectiveness can vary based on multiple factors, such as your sleeping bag or quilt quality, how well the rainfly is secured, and exposure to wind. By combining the right gear, like our True Level XL Insulated Pad and Insulated Pad Cover, you’ll be prepared for a cozy night even in chilly conditions.

  • Is it normal for my XL pad to fold?

    With the extra width of the XL Tent, a slight fold or “slump” in the pad can sometimes occur, particularly for customers with smaller frames. To minimize folding, ensure your pad is fully inflated. After using the PowerPump or pump bag, add an extra breath or two to fully pressurize the pad. A minor fold is normal, but it shouldn’t impact your comfort.

    Consider the True Level Insulated XL Pad

    For an even more level experience, our True Level Insulated XL Pad is specifically designed to address folding issues. This pad helps eliminate the “slump,” allowing you to lay flat not just head-to-toe, but shoulder-to-shoulder as well, offering an even more supportive and comfortable rest. See the difference here.

  • Do I need to use an under quilt with the Haven Tent?

    Nope! Our Insulated Pads are designed to provide warmth and comfort throughout most of the year. The True Level XL Insulated Pad has an R-value of 5.3, and our Premium Insulated Pad has an R-value of 5, offering reliable insulation for cooler conditions.

    For even greater warmth, consider using our Insulated Pad Cover. This cover fits snugly over all our pads and adds targeted insulation, effectively doubling the insulation and bringing the overall R-value up significantly. With the pad cover, you won’t need an underquilt, even in colder conditions.

    If you’re planning to camp in very cold temperatures, check out our FAQ article, “What is the lowest temperature rating on the insulated pad?” to make sure you’re fully prepared for your adventure.

  • The Haven Insulated Pad Cover

    The Haven Insulated Pad Cover is the first of its kind, designed specifically to complement the Haven Tent and provide the insulation needed for hammock camping. With targeted insulation zones—light insulation in the feet, more insulation in the head, and the most in the core—it’s built to keep you warm and comfortable all night long.

    Pad Cover Options

    The Haven Insulated Pad Cover is available in both Standard (78" x 24") and XL/Safari (80" x 30") sizes to fit our range of tents. Additionally, we offer a 1st Generation Pad Cover at a reduced price. Here’s how the two versions compare:

    • Current Model (Standard and XL/Safari): These covers attach easily via four corner pockets and two bottom buckles, ensuring a secure fit. They effectively double the insulation of your pad, offering increased warmth.
    • 1st Generation Pad Cover: Available only in the Standard size, this cover fits like a sleeve and provides a snugger fit. It also doubles the insulation but has a slightly different attachment style.

    Whichever version you choose, you can count on our Insulated Pad Covers to keep you warm and cozy through the night.

  • True Level XL Insulated Pad

    If you're wondering what the heck a True Level pad is, it's just like it sounds. A pad that is completely level. Now, don't mistake us, our original XL Insulated pad will still allow you to lay completely flat like your bed at home, but if you want the best experience possible with the Haven XL, the True Level XL Insulated Pad is the way to go.

    What makes the True Level XL Insulated Pad different from the XL Insulated Pad?

    We think the image above does a great job of showing the difference at a glance. But lets drill down a bit more into the nitty-gritty. Here's what makes the True Level XL Insulated Pad stand out against its predecessor:

    More insulation, no added weight:

    The original XL Insulated Pad has an approximate R3 insulation rating. In contrast, the True Level XL Insulated Pad boasts an impressive R5.3. What the heck is R-value, you may ask? Put simply, it's basically just a way to measure how well air flows through insulation. The higher the R-value, the greater the insulation performs. 

    Typically when you add more insulation, your weight increases, but we specifically designed the True Level pad to be made with lighter-weight, softer materials which means even though you are getting more insulation, you're not adding any mass. If you want to get real specific, the True Level pad is technically lighter weight than the XL Insulated pad. You can see the exact weights below in the specs section.

    Quieter and softer:

    The XL Insulated pad is made out of a thick 40d Ripstop Nylon to ensure the pad's horizontal baffles stay rigid and keep the sleeping platform open and away from your body. Because we manufacture the True Level pad differently from the XL Insulated Pad, it allows us to utilize 30d Brushed Polyester which keeps the weight low, and the sleeping area softer and quieter. 

    Solves the "Slump":

    Don't get us wrong, the original XL Insulated Pad will still allow you to lay completely flat like your bed at home, but it does have a higher tendency to "slump" or fold in the middle, especially when air temperatures drop inside the pad and you lose some loft. The True Level XL Insulated Pad solves this.

    The image above shows a comparison of the cross-section of the XL Insulated pad and the True Level XL Insulated Pad. As you can see, the original XL Insulated Pad was designed to be uniform across the entire length of the tent to ensure a flat lay. In contrast, the True Level XL Insulated Pad is thicker in the middle and has tapered edges. If your body frame doesn't fill the entire sleeping area of the Haven XL, the XL Insulated Pad has a higher tendency to fold in the middle, whereas, with the True Level pad, you don't fold at all. 

    Specs

      XL Insulated Pad True Level XL Insulated Pad
    Width 30 in | 76 cm 30 in | 76 cm
    Length 80 in | 203 cm 80 in | 203 cm
    Weight 2 lb 11.9 oz | 1245 g 2 lb 7 oz | 1105 g
    Material 40d Ripstop Nylon 30d Brushed Polyester
    Insulation Approximately R3 R5.3
    Valve  Simple rubber stopper valve Flip-over multi-function valve

     

  • Will the XL/Safari Pad Cover fit the True Level XL pad?

    Yes! The True Level XL Insulated Pad is the same size as the XL Insulated Pad which means the XL/Safari Pad Cover is still compatible.

    The True Level XL Insulated Pad features additional insulation by itself so with the addition of the pad cover, it will retain a lot more heat 🔥 🔥 🔥

  • I think I got a different pad from what I ordered.

    If you ordered a Premium Haven Tent Pad but received one labeled "Standard Insulated Pad," there’s a good chance you still have the correct product!

    Why the Name Difference?

    When we first developed the Premium Haven Tent Pad, we hadn’t finalized the name before it went into production. To make it available to you as quickly as possible, the label defaulted to "Standard Insulated Pad."

    How to Identify Your Premium Pad

    Here’s how you can tell if you have the Premium Pad:

    • Valve Placement: The valve on the Premium Pad is positioned closer to the corner.
    • Logo Details: There is writing to the left of the Haven logo on the Premium Pad.

    Take a look at these features on your pad and compare them with the pictures shown here. If you still believe you received the wrong pad, please contact us, and we’ll be happy to assist!

     

Payments

  • What payment methods do you accept?

    We accept a wide range of payment methods to make your shopping experience as convenient as possible. Here are the options available:

    Credit/Debit Cards: Visa, MasterCard, American Express, and Discover

    Digital Wallets: PayPal, Amazon Pay, Apple Pay, Meta Pay, and Google Pay

    Installments: Shop Pay Installments, offering periodic interest-free payments for added flexibility

    If you’d like to check if your preferred payment method is accepted, simply proceed through the checkout process to see all available options. Please note that we do not accept personal checks or money orders at this time.

  • Can multiple discount codes be stacked together?

    We generally allow only one discount code per order at checkout. This policy helps ensure a smooth and efficient shopping experience.

    If you have an exclusive code or offer and are wondering if it can be combined with other ongoing discounts, please contact us directly for clarification before completing your purchase. We’re here to help!

  • How can I receive an offered discount after my purchase?

    If you have made a purchase and realized that you were eligible for a discount that wasn't applied, please reach out to us with the discount code. In some cases, we can refund you the amount equivalent to the discount post-purchase, as long as the promotion is still active and you meet the criteria for the discount offer.

  • What should I do if I'm charged for a service or add-on I didn't request?

    We apologize for any inconvenience. During checkout, there may be an option selected by default for 'Free Returns and Shipping protection', which has an associated cost. Please scroll down and uncheck the box next to this option to remove the added charge. If you've accidentally paid for this service and wish to opt-out, please contact us after your purchase to process a refund for that particular charge.

  • How do Shop Pay Installments work?

    Shop Pay Installments is a flexible payment option that allows you to make purchases now and pay for them over time through interest-free installments. Here’s a breakdown of how it works and what you need to know:

    What Are Shop Pay Installments?

    Shop Pay Installments enable you to split your total purchase amount into smaller, manageable payments, making it easier to budget and shop without straining your finances. This option is ideal for those looking to make a larger purchase while keeping their monthly expenses in check.

    How It Works

    • Select Your Items: Shop for your favorite products and add them to your cart.
    • Choose Shop Pay at Checkout: When you’re ready to complete your purchase, select Shop Pay as your payment method at checkout.
    • Opt for Installments: You’ll see the option to pay in installments. Choose this option to view your installment plan.
    • Review Your Payment Schedule: The total amount will be divided into equal payments. You’ll see the amount due for each installment, along with the due dates. The first payment is typically required at the time of purchase, with subsequent payments automatically charged to your selected payment method on the specified dates.
    • Complete Your Purchase: Once you confirm your installment plan, complete your purchase as usual.

    Benefits of Shop Pay Installments

    • Interest-Free Payments: Enjoy the flexibility of paying in installments without any additional interest charges, as long as you make your payments on time.
    • Easy Management: Track your payments through the Shop app or website, allowing you to manage your budget effectively.
    • Instant Approval: Get approved for installment payments quickly and easily during the checkout process.

    Important Information

    • Payment Method: Ensure you have a valid payment method linked to your Shop Pay account to facilitate the automatic payment process.
    • Eligibility: Eligibility for Shop Pay Installments may vary based on your purchase amount and payment history.
    • Late Fees: While Shop Pay Installments are interest-free, late payments may incur fees, so it's important to keep track of your due dates.

    FAQs

    Can I use Shop Pay Installments for any purchase?

    • Shop Pay Installments are available for eligible purchases at participating retailers.

    What if I miss a payment?

    • If you miss a payment, you may incur late fees. It’s best to reach out to Shop Pay for assistance and to discuss your options.
  • How do I use a gift card for my purchase?

    To use a gift card, enter the code in the 'Gift Card or Discount Code' box at checkout. The value of the gift card will be deducted from your order total. You can use multiple gift cards on a single purchase.

     
  • What do I do if my credit card payment was blocked?

    If your credit card order was blocked, it may be due to a security measure by your bank or our payment processor. This can happen for various reasons, including suspected fraudulent activity, incorrect billing information, or exceeding purchase limits. Here’s what you can do to resolve the situation:

    Steps to Take

    1. Verify Your Information: Double-check that your billing details match the information associated with your credit card. This includes your billing address, name, and card number.

    2. Contact Your Bank: In some cases, your bank might block a transaction due to suspicion of fraud. Reach out to them to confirm that you are attempting to make a purchase from Haven Tents and request that they authorize the transaction.

    3. Try a Different Payment Method: If the issue persists, you may want to try an alternative payment method, such as a different credit card, PayPal, or another option available on our checkout page.

    4. Reach Out for Assistance: If you continue to experience difficulties, our customer support team can help. Contact us through our Contact Page, and we’ll be happy to assist you with resolving the issue.

    We understand that payment issues can be frustrating, and we’re here to help ensure your order goes through smoothly. Thank you for your patience!

  • What is a Haven Second?

    In short, the Haven Second is a tent that has been lightly used and/or repaired that we sell for a reduced price to reduce waste and give them another chance at life. Haven Seconds come in every model of our tents -- Haven Tent, Haven XL, and Haven Safari.

    When you order a Haven Second, you can be sure that you are receiving a like-new tent that has been hand-inspected and tested by our team. In most cases, you won't be able to tell that the tent is anything but new. 

    What Comes with a Haven Second?

    A tent, rainfly, insulated pad, and everything else that comes with our new tents. 

    Limited Inventory

    Because we don't get very many returns (not a bad problem to have if you ask us), our inventory of Haven Seconds is usually very limited. If there is a particular style, size, or color of Haven Second you want, but it is out of stock, you can sign up to be notified when we get them back in stock by entering your email and preference on the popup shown on this page. Please keep in mind that while we will do our best to notify you when we get more back in stock, they tend to sell very quickly and may be sold out again by the time you go to order. Our best recommendation is to simply get the size you want as soon as possible and not wait for a specific color to become available. Otherwise, you may be waiting a long time.

    Final Sale

    When you purchase a Haven Second, you acknowledge that it is a Final Sale and, thus, non-returnable. That being said, our one-year warranty still applies. If you have any issues with the functionality of the tent during the first year of purchase, let us know so we can help resolve it. 

Shipping

  • How long will it take for my package to arrive?

    To get the most up-to-date information about your order, please log in to your account via our customer portal. There, you can view tracking information and manage your order.

    Shipping Times

    Shipments within the USA

    We strive to process, package, and ship each order within 2 business days. Once your order has shipped, you can expect delivery within 3 to 5 business days at your address.

    Shipments in Europe

    For orders placed to addresses in Europe, shipments are dispatched from our warehouse in Slovakia. These orders are generally processed and shipped within 2 business days of purchase. Delivery times typically range from 3 to 7 days, depending on your location.

    Countries Outside of the European Union

    If you are ordering from a country within Europe but outside of the European Union (e.g., the United Kingdom and Switzerland), please note that shipping may take slightly longer due to customs and import policies. Generally, packages to these locations arrive no later than 10 days after shipment.

    Shipments Everywhere Else

    For orders shipped to locations outside of the US and Europe, we ship from the US, and shipping times will be displayed at checkout.

    Important Note

    If you pre-order an item, please be aware that it will not ship until it arrives at our warehouse.

    For more detailed information on shipping, please refer to our comprehensive shipping guide. If you have any further questions, feel free to reach out to our customer support team!

  • Delivery and Shipping Issues

    While we work hard to ensure that your tent is delivered smoothly to your shipping address, there may be occasional hiccups along the way. Here’s what you need to know if you encounter any issues:

    Tracking Information

    In some cases, tracking information may be updated prematurely, indicating that your package has been delivered when it has not. If this happens, we recommend waiting 48 hours to see if it shows up before taking any further action.

    Common Issues

    • Damaged or Defective Package: If your package arrives damaged or defective, don’t worry! We’re here to help.
    • Package Not Arrived: If your package hasn’t arrived at all, we will assist you in resolving the issue.
    • Packages that are stolen (porch pirates): If you suspect that your package was stolen, we will take the steps necessary to get you your gear.

    Orders with Order Protection

    When placing your order, you have the option to opt-in to our package protection and returns service powered by Redo. If you chose this protection and encounter any issues with your package, follow these steps:

    1. Start a Claim: Visit our self-service portal to start a claim.
    2. Automatic Approval: Most claims are automatically approved, and we will place a new order on your behalf at no additional charge.
    3. Benefits: Opting into package protection not only simplifies issue resolution but also provides unlimited free returns and exchanges.

    To confirm whether you opted into the Free Returns and Shipping Protection, check your order confirmation email or start a return on our portal.

    Orders without Order Protection

    If you did not opt-in for package protection, don’t worry; we can still assist you. Please follow these steps:

    1. Submit a Claim: File a claim with the delivery service that was used to send your package:

    2. Provide Documentation: After submitting your claim, send a screenshot of the claim submission or completion page to support@haventents.com.

    3. Next Steps: Once our support team reviews and confirms your claim, you will be informed of the next steps.

    Contact Us

    If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team. We’re here to ensure that you have a positive experience with your purchase!

  • Shipping to Addresses Outside of the USA

    We are happy to announce that an in effort to meet you wherever you are, we have ways to get you a Haven Tent worldwide. If you are in Europe, please place your order directly on haventents.com. By doing so, we will ship your order from our warehouse in Slovakia which will enable you to avoid any shipping and import duties that would otherwise occur. 

    For a complete list of up-to-date information where to buy your Haven Tent, as well as what to expect when placing your order, please visit our Shipping Guide.

  • Changes to Shipping Address

    We understand that mistakes happen! If you realize you need to change your shipping address, here’s what you should know:

    Changing Your Address Before Shipment

    Once an order is placed, it’s usually packed and shipped within 1 business day. Up until the package leaves our warehouse, you can still update your shipping address by contacting our customer service team. Your order is automatically placed into a 6 hour holding period where order edits can be requested. After that time period expires, we cannot guarantee any changes.

    Changing Your Address After Shipment

    If your order has already shipped, you’ll need to contact the delivery carrier (typically UPS or USPS) directly to request an address change. Here’s how:

    1. Contact the Shipping Carrier:Reach out to the carrier to request a reroute.
    2. Package Returned to Us: If you do not update your address in time and the package is returned to our warehouse, we will cancel and refund the order. You will need to re-place the order using the correct shipping address.

    For more details on our shipping policies, visit our Shipping Guide.

    If you need any assistance or have questions, feel free to reach out to us at any time. We’re here to help ensure your package gets to where it needs to go!

  • General Ordering and Shipping Information

    To make your purchase process seamless, here’s what you need to know about ordering and shipping from Haven Tents.

    Where to Order

    You can purchase our products directly from our official website, HavenTents.com, where we cater to customers around the world. For customers in the United States, our products are also available on Amazon.com. If you’re located outside the United States, check out our Shipping Guide for more details, including a list of our retail partners with exclusive rights to sell our products globally and details on shipping from various locations.

    Shipping Information

    Shipping Within the United States

    We process and ship orders every weekday from our warehouse in Utah. Orders typically ship the next business day and arrive within 2 to 5 days in the continental United States. Please note that we do not ship to PO boxes.

    International Shipping

    For international customers, we offer shipping options worldwide. Shipping costs will be calculated at checkout based on your location. If you’re located outside the United States, refer to our Shipping Guide for more specific information.

    Shipping to Europe

    For customers in Europe, we have a dedicated warehouse in Slovakia, ensuring faster delivery. Orders to European addresses ship from Slovakia and are typically processed within 1-2 business days.

    Order Tracking and Management

    For the latest updates on your order, log in to your account through our customer portal on HavenTents.com. From there, you can view tracking information, manage your order, and check the estimated delivery time.

    We’re committed to making your shopping experience with Haven Tents as smooth as possible. If you have any additional questions, don’t hesitate to reach out to our customer service team.

  • Shipping During Peak Times of the Year

    Depending on the time of year, the time it takes to ship out your items may be longer than our standard shipping time. Some examples of these days are:

    • Black Friday/Cyber Monday
    • Labor Day
    • Memorial Day
    • Christmas/New Years
    • Thanksgiving

    If you place an order during one of these times of the year, please keep in mind that we will ship your items out as soon as possible. 

    For more information about shipping times during the holidays, check out our 2025 Holiday Shopping Guide.

  • Where is my order?

    To check the status of your order, you can log in to your account on our customer portal. Once there, you will be able to view the status of your order, including tracking information, as well as manage returns, claims, and more.

    Additionally, you should have received an email from us that will allow you to track your package and see other important information regarding your order.

  • How do I track my order?

    You can view the status of your order and the most up-to-date tracking information by logging into our customer portal here. Once there, you will be able to view tracking information, submit returns and exchanges, and shipping claims. 

     
  • Do you offer expedited shipping?

    Yes, we offer expedited shipping options for most locations. You can select your preferred shipping method at checkout. Additional charges will apply for expedited shipping.

     
  • How long does delivery take?

    Delivery times vary depending on the destination and the shipping method selected. For standard shipping in the USA and Europe, expect your order to arrive within 3-5 business days. International orders can take 10-20 business days. 

    To view the most up-to-date information about your order, as well as tracking information, visit our customer portal.

  • What do I do if I have a tracking number but the package hasn't moved in a few days?

    As soon as your order is placed, a shipping label is usually created and a tracking number is assigned to your package. Normally, your order will be shipped within 1 business day of order placement which means you may not notice any change to your tracking information during that time. After your package is handed off to the carrier, it can sometimes take an additional 24 hours for the tracking to be updated.

    When a few business days pass without any movement on tracking, it's generally due to one of two reasons:

    1. The carrier has not updated the tracking yet
    2. Your order includes an item that is on backorder

    In the event that your order includes an item that is out of stock or on back order, your tracking information will not have any updates until we ship it when we receive your item at our warehouse. If you are unsure whether you purchased an item that is on back order, you can see what is currently out of stock and when we will get more by reviewing our Restock Calendar. 

  • What steps should I take if my package was marked 'Returned to Sender'?

    If your package has been marked as "Returned to Sender," this means that it could not be delivered and was sent back to us due to an incorrect address or another delivery issue. Here’s what you should know about how we handle these situations:

    Our Policy

    Per our Shipping Guide policy, the fastest way for us to address packages marked as "Returned to Sender" is to cancel and refund the order once the package arrives back at our facility. This allows you to place a new order with updated information, ensuring you receive your items as quickly as possible.

    What to Do Next

    1. Wait for the Refund: Once we receive the returned package, we will process a cancellation and issue a refund. You should receive an email notification confirming the refund, typically within a few business days.

    2. Place a New Order: To receive your items promptly, you can place a new order with the correct address details at your earliest convenience. Double-check the shipping information to avoid any delays.

    3. Need Further Assistance?: If you have any questions or need help with placing a new order, our customer support team is here to assist. Feel free to reach out to us through our Contact Page for quick support.

    Thank you for your understanding as we work to resolve this for you as quickly as possible!

Orders

  • Can I edit or add anything to my order?

    Once an order is placed, we work quickly to process and ship it, which means there’s only a short window for making changes. If you need to edit or add items to your order, here’s what you should know:

    Making Changes to Your Order

    1. Contact Us Quickly: If you need to make any changes, contact our customer support team through our Contact Page as soon as possible. When you place your order, it is automatically placed in a 6-hour holding period where we can easily make adjustments as needed. We cannot guarantee a order adjustment request after that time period. We will, however, still do our best to accommodate your request before the order is processed.

    2. Adding Items: To add items to your order, the simplest option is to place a separate order for the additional items. If your original order has not yet shipped, contact us, and we’ll try to combine the orders to save on shipping costs.

    3. Editing Order Details: If you need to update your shipping address or correct an error, please reach out to us right away. We can update the details if the order is still in our system and hasn’t been shipped yet.

    If the Order Has Already Shipped

    Once an order has shipped, we’re unable to make any changes. If necessary, you can initiate a return or place a new order for additional items.

    Need More Help?

    For further assistance, don’t hesitate to reach out to our customer support team via our Contact Page. We’re here to help with any questions or concerns you may have about your order.

  • How can I purchase replacement parts for my products?

    If you need to purchase replacement parts such as spreader bars or poles for your tent, please check our Replacement Parts collection. If an item you need is not listed there, please reach out to our Customer Support team. If we have them available, we'll respond with an invoice for the replacement parts you require. Once you receive the invoice, you can fill it out to complete your purchase.

    Note: Because bug nets are manufactured alongside their respective tent body, they are not interchangeable. As such, if you need a new net, you will need to purchase a new hammock body. Contact us with questions.

  • How do I cancel my order before it's shipped?

    If you'd like to cancel an order before it's processed and shipped, please contact our Customer Support right away with your order number. If the order has already been processed and shipped, you can return the item upon arrival using our Returns Portal. Make sure to have your order number and email address for the return process; additional guidance is found on our Returns and Warranty page.

     
  • How do I purchase a gift card?

    Gift cards can be purchased directly from our website. Visit our gift card section, choose the amount, and complete the purchase. The gift card will be directly emailed to you or to the specified recipient.

    If there is an amount you would like on the gift card that is not displayed as on option on the website, please contact us.

     
  • How do I cancel my order and get a refund?

    We understand that sometimes plans change, and you may need to cancel an order or request a refund. Here’s how you can go about it:

    Cancelling Your Order

    1. Act Quickly: If you want to cancel your order, it’s best to contact us as soon as possible. Once an order is processed, it may already be on its way and can no longer be canceled.

    2. Contact Customer Support: Reach out to our customer support team through our Contact Page with your order details. If the order has not yet shipped, we can cancel it and issue a refund immediately.

    Requesting a Refund

    If your order has already shipped, you may need to return the items to receive a refund.

    1. Review Our Return Policy: Make sure your order is eligible for a refund by checking our Return Policy. In general, items must be returned in new, unused condition.

    2. Initiate a Return: Contact us to initiate the return process. We’ll provide instructions on how to send the items back to our facility.

    3. Receive Your Refund: Once we receive and inspect your returned items, we’ll process the refund. Refunds are typically issued within a few business days, depending on your payment method.

    Additional Help

    If you have any further questions or need help with the process, our customer support team is here to assist. You can reach us via our Contact Page, and we’ll be happy to help.

  • Do you offer any customizations or special orders for the hammocks?

    At this time, we do not offer customizations or special orders for our hammocks. Our products are designed with specific features and specifications to ensure the best quality, durability, and comfort for all users. While we understand the desire for personalized options, we focus on perfecting our existing models to provide the best experience possible.

    If you have any other questions or need further assistance, our customer support team is happy to help. Please reach out through our Contact Page.

  • Where can I order Haven Tents products from?

    Are you ready to experience the ultimate in lay-flat hammock comfort? You can find Haven Tents products both online and in select retail locations worldwide. Here’s where you can purchase our gear: 

    Online Retailers

    Some of these locations may offer in-store purchases in addition to online. Check with the store for availability

    North America

    United States

    • Haven Tents Official Website

      • Website: haventents.com
      • Description: The best place to find our full range of products, including exclusive offers and bundles. We ship worldwide from our main online store.

    • Amazon

      • Website: Amazon.com
      • Availability: Select Haven Tents products are available on Amazon in the following regions:
        • United States
        • Canada
        • United Kingdom
        • European Union (check Amazon.de, Amazon.fr, etc.)
      • Description: Convenient shipping options and customer reviews 

    Europe

    Haven Tents Official Website

    • Website: haventents.com
    • Description: The best place to find our full range of products, including exclusive offers and bundles. We ship worldwide from our main online store.

    Norway

    • Magasinet
      • Website: magasinet.no
      • Description: Exclusive seller for Norwegian customers

    Denmark

    United Kingdom

    Asia

    Haven Tents Official Website

    • Website: haventents.com
    • Description: The best place to find our full range of products, including exclusive offers and bundles. We ship worldwide from our main online store.

    Japan

    Oceania

    Haven Tents Official Website

    • Website: haventents.com
    • Description: The best place to find our full range of products, including exclusive offers and bundles. We ship worldwide from our main online store.

    New Zealand

    In-Store Retail Locations

    Some of these locations may offer online purchases in addition to in-store. Check with the store for availability

    North America

    United States

    • Haven Tents Headquarters

      • Location: 9457 S 670 W, Sandy UT 84070 (contact us for hours of operation)
      • Products: All Haven Tent models and accessories.

    Europe

    Sweden

    • Astro Sweden
      • Location: Björkelundsgatan 1, 532 40 Skara, Sweden

    Germany

  • Purchases in Europe

    European Customers - Shop Here!

    Shopping in Your Local Market

    When you visit HavenTents.com from a European location, our website will automatically recognize your country and display a popup. This popup allows you to shop in your local currency and market. Simply click the button to confirm your region, and you will see all products available for purchase in Europe.

    Unlike some stores that require separate webpages for different regions, Haven Tents provides a unified shopping experience on a single site. If you wish to browse products from another market, you can change your country using the selector located at the bottom of our website.

    Available Products

    While we strive to make our entire product range available worldwide, some items may not yet be carried at our European warehouse or sold in Europe. When browsing from Europe, you will only see products currently available in your region. If you are interested in a product not available in Europe, please contact our support team to request a manual order. Keep in mind, international shipping charges and additional fees will apply.

    Pricing and Currency

    Haven Tents is based in the United States, so all prices on our website are listed in USD. When shopping in Europe, prices will be converted to your local currency based on current exchange rates. These rates fluctuate daily, which may cause minor changes in prices from day to day.

    Shipping Information

    All orders for European customers are shipped from our partner warehouse in Slovakia. This ensures faster delivery and reduced shipping costs within Europe. However, if you reside in a non-EU member state such as the UK or Switzerland, please note the following:

    • Duties and import taxes may apply to your order.

    • These fees will be calculated and collected at checkout to avoid unexpected charges upon receipt.

    For items shipped internationally from outside Europe, customers are responsible for any additional import duties, taxes, and carrier fees.

    Manual Orders for Non-European Products

    If you wish to purchase an item not available in Europe, our support team can assist with a manual order. To request a manual order:

    1. Contact our support team via email or the "Help" section on our website.

    2. Provide the product details and your shipping address.

    3. A team member will calculate shipping costs, duties, and taxes for your approval.

    Please note that international orders may involve higher shipping fees and extended delivery times.

    Need Help?

    If you have any questions or encounter any issues while shopping, our customer support team is here to help. You can reach us through our website’s contact form or by emailing support@haventents.com.

  • Purchases in Korea

    Korean Customers - See our listing on Coupang.com!

    Alternative Purchase Options

    Customers in Korea have two options when purchasing Haven Tents products:

    1. Our Main Website (HavenTents.com):

      • You can purchase directly from our main website, which offers the full range of Haven Tents products. However, keep in mind that items ordered from HavenTents.com will ship internationally from our warehouses, and you will be responsible for any import duties, taxes, and carrier fees.

      • Prices on our website are listed in USD and will be converted to KRW at the current exchange rate, which may fluctuate.

    2. Coupang.com:

      • For customers in Korea, we highly recommend purchasing the Haven XL directly from Coupang.com. Buying through Coupang has several advantages:

        • Lower overall costs: You won’t need to pay additional import duties or taxes since the products are stocked locally.

        • Faster shipping: Items are shipped from a local warehouse, ensuring quicker delivery times compared to international shipping.

      • By purchasing through Coupang, you can enjoy a more streamlined and affordable shopping experience.

    Why Choose Coupang?

    • Localized Pricing: Prices are displayed in KRW, so you don’t need to worry about exchange rate fluctuations.

    • No Hidden Fees: Import duties and taxes are already accounted for, meaning you won’t encounter unexpected charges at checkout or upon delivery.

    • Convenience: Coupang offers a user-friendly platform designed specifically for Korean customers, making browsing and purchasing simple.

    Products Available in Korea

    Currently, the Haven XL is available for purchase on Coupang.com. While we are working to expand our product offerings in Korea, some items may not yet be available locally. If you are interested in a product that is not sold on Coupang or in Korea, you can order it from our main website (HavenTents.com).

    Important Notes for International Orders

    If you choose to order from HavenTents.com instead of Coupang, please be aware of the following:

    • Import Fees: You will be responsible for paying all applicable duties, taxes, and carrier fees.

    • Shipping Times: International shipping typically takes longer than local delivery.

    • Pricing: All prices on HavenTents.com are in USD and are subject to conversion rates.

    Need Assistance?

    Our customer support team is here to help with any questions or concerns you may have. Whether you’re shopping on Coupang or HavenTents.com, feel free to reach out to us via email at support@haventents.com or through the "Help" section on our website.

     

Returns and Warranty

  • What is your return and warranty policy?

    Haven Tents Products

    We stand by the quality of our products and offer a one-year limited warranty on all of them. If your product arrives damaged or defective or you encounter any issues within the first year, please let us know, and we'll ensure you're taken care of. In addition to our warranty, we have a generous 60-day return policy for our tents. This gives you the opportunity to test and try out your hammock for 60 days from the date of receipt. If you decide it's not the right fit for you, we also offer a "backyard test." Hang the hammock in your backyard or a clean area away from pet hair, smoke, and dirt to ensure it's in like-new condition. If you're unsatisfied, you can return it for a full refund. The process is simple and can be initiated through our returns portal.

    To be eligible to submit a warranty request, you must be the original recipient of the item.

    Gear Room Products

    As part of our ongoing effort to bring the comfort of your bed at home into the great outdoors, we have partnered with various brands to offer some of their products on our storefront. If you purchase one of these products from our Gear Room, that item is subject to the shipping, return, and warranty policies of the respective vendor. For specific information on these policies, see the "Returns" tab on the individual product page.

    To provide a streamlined returns experience, these items can still be returned on our own returns portal.

    For more information about our returns and warranty policy, click here.

  • Can I exchange my tent for another size or style?

    Absolutely! If you try out your tent and decide a different size or style would be better for you, you can exchange your tent yourself by heading over to our Returns Portal.

    If you need more help, simply send a message and we will be happy to walk you through the exchange process. 

    View this blog post comparing the tent sizes and types.

  • How long does it take to process returns?

    Haven Tents Return Processing Times

    We do our best to process and issue refunds for returned items within one week of receipt. We guarantee returns to be processed no later than 15 days of reciept. If you are waiting on a refund for a returned item, please be patient and wait up to 7 days before contacting us. Haven Tents is operated by a small team and thus, sometimes processing returns can take longer than we would like. 

    In the unlikely event that your return is not processed within 15 days of delivery at our warehouse, we will automatically process and refund your return (less any applicable return shipping fees) to your original payment method the following day. 

    For more information, please see our Return and Warranty Policy.

  • What is the return process for orders outside of the the USA?

    Returns and Exchanges in Canada:

    Orders with our backyard demo are eligible for free returns through our return portal. Orders without this protection are responsible to pay all return shipping fees.

    Returns and Exchanges in Europe:

    Due to limitations with our return portal, we are currently unable to accept return requests for customers in Europe. We hope to make this feature available in the future. In the meantime, please contact support if you need to start a return.

    Please be aware that you will be responsible for any return shipping charges associated with your return or exchange.

    All other Returns:

    All other returns from countries other than the US or Canada will be responsible for return shipping charges. To start a return, please contact customer support.

  • How do I return my entire order?

    To return your entire order, please visit our Returns Portal and select each individual item you wish to return. If you have purchased our Try Risk-Free shipping protection, you should be able to return your order through the shipping portal. Make sure to have your order number and email address handy when accessing the portal. If you encounter any difficulties or have further questions, our Returns and Warranty page has all the necessary information you need.

     
  • How do I report a defect or damage to an item I've received?

    If you've received a defective or damaged item, you can start a claim by using our Return Portal. Please provide us with details of the problem as well as photos documenting the issue, if possible. Make sure to include your order number in the claim. If you need additional help, you can reach out to us through our customer service channels, and we will work with you to resolve the issue. This often includes sending out a replacement for the defective part of your tent or hammock, such as the tent body, rainfly, or bug net.

    For replacements, we will ask for a good address to send the new item to. Please ensure that the address provided is accurate to prevent any further inconvenience. Our goal is to ensure your complete satisfaction with our products, and we strive to address any concerns promptly and fairly.

  • What should I do if I accidentally shipped my item without including all parts?

    Any of the following components that are not included with the return of a tent will incur a $2.00 deduction per item (not set of items) if not included with the return: 

    • Spreader Bars (x2)
    • Carabiners (x2)
    • Tree straps (x2) 
    • Guylines (x4)
    • Stakes (x4)

    If you forget to ship an item that is supposed to be included with your return, you will be required to either accept the deduction, or ship back the remaining items paying for your own postage. If you need to ship something that you forgot in your original return, please package it up in a suitable box or envelope and address it to:

    Haven Tents (Returns)

    9457 S 670 W

    Sandy, UT 84070

    Please include a note in your return that includes your name, order number, and the reason for your return so our team knows what to do when we recieve it.

    In any case, no need to worry if you've sent back an item to us without all its parts. Please inform us of the situation, and we will take the necessary steps to resolve it. Our customer service team will work with you to ensure that your return or exchange is processed smoothly, even if parts are missing initially. Your satisfaction is important to us, and we'll strive to rectify any issues that arise.

  • What should I do if I've ordered the wrong product but cannot find it in the return portal?

    In case you've ordered the wrong product and it's not recognized in the Returns Portal, please double-check that you are entering the correct order number and email address. If problems persist, contact Customer Support with your order details for personalized assistance.

     

General FAQ

  • Can I use guy lines on the corner tent loops to reduce sway?

    If you are looking to reduce the sway of your hammock, use a piece of shock cord and attach it to the corner toggles on the tent body. Do not use a static cord otherwise the toggle could rip off if a strong gust of wind blows in. Please keep in mind that the corner toggles are not load-bearing and an excess amount of stress can cause damage to these toggles and your tent.

     
  • Can the Haven Tent be setup on the ground if there are no trees?

    Yes! The Haven Tent offers versatility that will allow you to use it even when you find yourself in a place with no trees. For more information on how to use the Haven Tent in “bivy mode”, check out our blog post on the subject, "Going to Ground".

    You can also watch this video to learn more:

  • Can I use a hammock stand with the Haven Tent?

    Yes! Check out the Haven Stand by YOBOGear on our website! We developed this stand alongside the experts at YOBOGear, the leaders in hammock stand technology, to bring you a stand that works perfectly for the Haven Tent. If you choose to get a different stand, just ensure that the dimensions match, or are greater than the dimensions of our tent:

    • Ridgeline length:
      • Haven Tent: 104 Inches
      • Haven XL: 108 Inches
      • Haven Safari: 115.5 Inches
    • Minimum hang height: 48 inches

    If you are interested in hanging a hammock behind your vehicle, be sure to check out the Bare Bones XL Hammock Mount (Hitch Attachment). This mount is compatible with all versions of the Haven Tent and can be purchased directly from haventents.com.

  • How can I test or try out a Haven Tent?

    If you live in the US, go ahead and place an order and be sure to check the box at checkout to include our Backyard Demo - Free Returns and Shipping Protection with your order. This will allow you to get a tent and try it out within 60 days. If you decide you want nothing to do with it, send it back for a full refund, for free. You don't even have to pay shipping. Just keep in mind -- we don't get many back :)

     

    The Backyard Demo is just like it sounds. Set it up in the backyard (or other similar location) that is away from dirt, pet hair, tree sap, and campfire smoke. If your tent is returned in a condition that is not "like-new", we will be unable to issue a refund for it and it will be sent back to you to keep. Learn more about this on our Returns and Warranty page.

     

    To start a return or exchange, visit our returns portal.

  • What are the maximum weight limits on the Haven Tent?

    The capacity for both the standard Haven Tent and the Haven XL is 285 lb or 129 kg. For heavier campers, we recommend the Haven Safari, which has a weight rating of 350 lb or 158 kg. These are the weights that are covered under our warranty. Additional stress added to the tent above this weight can cause tent failure and injury. Any damage sustained to the tent due to excess weight will not be covered. Always be sure to follow our Hang Safe guidelines.

    With this in mind, we stand behind our products and vigorously test them to their limits. We performed a stress test on both the Haven Tent as well as the Haven Safari to prove that they are tough as nails. Check out the results below!

  • Are there any physical stores that I can buy a tent from?

    We do not currently have any storefronts which you can purchase tents from in the USA. However, if you live in Utah, you are welcome to stop by our warehouse in Sandy to check out and purchase a tent in person. Simply send a message to support@haventents.com to get the exact location and set up a time to stop by.

     
  • Is there a two-person Haven Tent?

    The Haven Tent, Haven XL, and Haven Safari are both only rated to hold one person. Any additional weight above what each is rated for can cause the tent to fail and void your warranty. One of the main reasons we don't have a two-person hammock is that we would need to add a second ridgeline to compensate for the extra space needed and to keep the lay-flat frame open and functional. 

    We are constantly working on improvements to our design and adding new products. Who knows? Maybe we will have one in the future!

  • Does Haven Tents have an Affiliate/Influencer/Creator Program?

    We do! To apply for the program, check out the Haven Creators Network. There, you will find information on the perks that come with joining. If you have any questions, send us a message.

    We also recommend checking out our Content Buy-Back Program. This program offers a great way for creators of all sizes to purchase gear and get up to 100% back in refunds when they share their content back with us. Learn more about the Content Buy-Back Program here. 

  • What does my Haven Tent come with?

    Your tent will come with everything you need to ensure a great night's sleep:

    • Hammock Body 
    • Haven Insulated Pad (unless you select "no pad" when purchasing...we don't recommend this)
    • Bug net
    • Rainfly
    • 2 carabiners
    • 2, 6-foot tree straps
    • 4 adjustable guylines
    • 4 stakes

    Make sure to check out all of our other accessories before placing your order!

    Are you looking for lighter options? Choose, "Lightweight Fly" when checking out. Also, check out our blog post on reducing the tent weight for backpacking.

  • Are the tents fire resistant?

    Yes! All of our tents are CPAI-84 tested and treated with ammonium polyphosphate.

  • Key Features and Models

    Key Features of the Haven Tent

    The Haven Tents Lay-Flat Hammock is a game-changer in outdoor sleeping comfort. Unlike traditional hammocks that leave you curled up and uncomfortable, our hammock is designed for a completely flat sleeping experience. It achieves this with cutting-edge technology that provides incredible stability and support. This design allows you to sleep comfortably on your back, side, or stomach, just like in your own bed.

     

    Made from durable materials, the standard model uses ripstop nylon, ensuring reliability in various conditions. For those seeking a more rugged and luxurious experience, the Safari model is constructed from heavy-duty 300d polyester canvas. With the choice of Forest Green, Forest Camo, and Sky Blue (standard & XL) or Sand, Southwest, Canopy Green, and Canopy Camo (Safari), you can pick a style that suits your outdoor taste.

     

    Models

    We offer three distinct models to cater to different outdoor preferences. All of our models - the standard, XL, and Safari models - share the same lay-flat design, with the XL and Safari providing extra space for added comfort. If you are planning on carrying the tent anywhere, you'll likely want the Standard or XL models as they pack down smaller and are significantly lighter in weight. The Safari model is designed for a more luxurious glamping experience. While it's almost double the weight of the standard and XL models, it compensates with rugged durability and a wider range of colors and styles. It also features a premium insulated pad to add to the experience.

     

    All of the models come standard with an insulated pad, rainfly, bug net, tree straps, carabiners, guylines, and stakes. 

     

    Accessories

    Enhance your hammock experience with our carefully designed accessories. The Insulated Pad Cover is a standout, offering increased insulation in your core, feet, and head, perfect for colder nights. It effectively doubles the insulation value to R8 when combined with our insulated pad. The "Works Bundle" includes the Haven RidgeLight, Whoopie Slings, and the PowerPump. The PowerPump not only inflates your pad in under 30 seconds but also functions as a power bank for your devices. The Whoopie Slings extend the hammock's tree straps, offering adaptability for different tree sizes. The Haven RidgeLight is a dimmable LED strip powered by a USB power bank, creating a warm and cozy ambiance in your outdoor haven.

  • Assembly and Usage

    Assembling your Haven Tent Lay-Flat Hammock is a breeze. Simply connect it to two anchor points, inflate your pad, and insert the spreader bars. If you choose to attach the rainfly, it does so seamlessly using the same anchor points as your carabiners. No need to fumble with extra poles or attachments. The versatility of our hammock shines as it can also be used as bivy tents when no trees are available. They are completely waterproof and include bug nets, ensuring you're protected from the elements and insects.

    Assembly instructions are provided with your hammock, and you can also find a setup guide on our website and YouTube channel for visual assistance.

  • Safety Guidelines

    Ensuring your safety while using our hammocks is paramount. We advise users to exercise common sense and avoid hanging the hammock more than 24 inches above the ground. This precaution helps minimize the risk of potential injury caused by a fall.

     

    Hang Safe Guidelines

    1. Make sure you only hang from healthy trees. Check the canopy for dead branches that could fall.
    2. We recommend a maximum hang height of 2 feet (60 cm)
    3. Max weight of 285 lbs (129 kg) for Standard and XL models, and 350 lb (158 kg) for the Safari
    4. Do not hang near fire, watch for sparks that can be carried by the wind.
    5. Never leave children unsupervised inside the Haven Tent.
  • Does Haven Tents use PFAs in their products?

    No, we do not utilize PFAs in our products for waterproofing. Instead, we employ polyurethane—a thin adhesive layer that bonds with the fabric's fibers. This not only renders the material waterproof but also enhances its durability. Most notably, polyurethane lacks the harmful properties commonly associated with PFAs.

     
  • Cleaning Your Haven Tent

    If your Haven Tent is dirty, congratulations! That means you are probably out in nature getting some use out of it. That said, it is important to keep your tent clean and well-maintained to extend its life on it. Here are some tips to keep in mind when it comes time to give your tent a good cleaning, as well as just ensure it is well-maintained:

    • The tent is not machine washable. Spot clean only with a warm soapy rag and allow it to air dry
    • Shake out your tent after each use to remove all dirt, grass, leaves, and other debris 
    • Whenever possible, leave your tent setup in the sun after use to allow all moisture to dry up. The UV rays will prevent a buildup of mildew and mold that could damage your tent. The best way to dry your tent is to:
      • Find a location with ample open air - preferably away from a covered area so the sun can shine on the entire tent
      • Setup your tent suspended between trees with the spreader bars in place
      • Pat any extremely wet spots on/in your tent with a dry towel or rag
      • Remove the rainfly and set it aside separately to dry
      • Remove the pad from the tent
      • Let sit for a few hours in the sun until completely dry

    When you are through cleaning, ensure that your tent and all of its components are stored in a dry place to avoid any mildew buildup.

  • Lost or Broken Items and Parts

    We get it -- sometimes you forget a piece of your gear or it breaks while you're using it. We've got you covered.

    If a component or other part of your tent breaks unnecessarily while you are using it, send us a message. We have replacement parts that we can send you. 

    Important Notes About Components

    • Spreader Bars: If you grab or pull your spreader bar while you are inside of the tent, it will probably bend or snap in half. It's important to note that the spreader bars are not load-bearing and thus, once in place, should not be touched. If you need to move around the tent when you are inside, grab onto the ridgeline instead. If you do happen to fall victim to a busted spreader bar, let us know and we can send you some new ones.
    • Tree Straps: Keep your straps stored away from moisture or sharp objects when using them, or when you are not using them. These straps are designed to hold a lot more weight than you probably weigh (unless you are a 2,000 pound gorilla) so you shouldn't need to worry about them not holding you. That being said, any tear in the strap or foreign contaminant (i.e. tree sap) can potentially degrade the material and cause it to fail. Always make sure you are hanging low enough to the ground so that in the unlikely event that your strap fails, you won't get hurt. 
  • Haven Tents Contact Information

    Need help with something or just want to chat about our awesome gear? Here's how you can get in contact with us:

    Email

    The best way to contact us is via email through our form on our website. You'll generally get a response within 1 business day of when you send your message.

    Chat

    If we are online and someone is available, you can initiate a live chat by clicking on the chat bubble icon at the bottom of your screen. If you don't get a reply within a few minutes, we will reply via email.

    Phone Call

    If you need to speak with someone over the phone, we can be reached at +1 833 381 7565

  • Can my dog sleep in the Haven Tent with me?🐶

    We LOVE all of our furry friends out there and encourage you to invite them into the Haven Tent with you to keep you company. A couple of things to note when doing this:

    • The Haven Tent is made for dogs, but not all dogs are made for the Haven Tent. The person who is writing this article has a small ~20 lb dog who would love to sleep with them in the Haven Tent (and has tried multiple times). Although the tent would hold up just fine, the dog likes to move and feels unstable when standing on all fours. In situations like these, there is plenty of space beneath the hammock for the dog to get cozy.
    • Make sure your dog's nails are trimmed. The Haven Insulated pad is incredibly durable, but we'd rather err on the side of caution and be safe rather than sorry. Sharp claws + air mattress = a potential disaster.
    • Ensure they are positioned in the tent correctly. Since the Haven Tent is a completely flat sleeping platform held in the air, too much mass on one side of the tent can cause you to slide toward your head, or your feet. If you are inside with the dog, we know you'd like to cuddle up next to them, but you'll probably be the most comfortable if they are at your feet to balance things out. 

    Make sure to check out our blog post about hammock camping with pets. There is some great advice in there.

  • How do I use the PowerPump for the Haven Tent?

    When using the power pump provided with your Haven Tent, you do not need to attach any additional nozzles. The pump can be used as is, without any attachments, to inflate your mattress. If you encounter difficulties inflating the mattress to the desired firmness, try using the pump without a nozzle and ensure that you're not over or under-inflating the mattress as per the instructions in our setup guide.

     
  • Do you offer any law enforcement or military discounts?

    Yes! Haven Tents is proud to offer a discount for military personnel, law enforcement, and first responders through GovX ID as a token of our appreciation for your service.

    How It Works

    We now partner with GovX to securely verify eligibility and issue discounts automatically at checkout. There’s no need to contact our support team—everything is handled through GovX’s platform.

    How to Apply the Discount

    1. Add your items to your cart on haventents.com.

    2. On the checkout page, click the “GovX ID” button.

    3. If you already have a GovX account, sign in to verify and apply your discount.

    4. If you don’t have an account, you’ll be prompted to create one and upload verification documents as needed. Most verifications are instant, or within 1 business day.

    What’s Eligible

    The discount applies only to Haven Tents products that are manufactured and sold on haventents.com.

    Note: Items sold through our Gear Room—such as the Barebones XL Hitch Mount or Zenbivy gear—are not eligible for this discount.

    Need Help?

    Since GovX handles all verifications and discount applications, our support team is no longer able to process these manually. If you run into any issues, we recommend reaching out directly to GovX support.

  • Why isn't my discount code working?

    If you are trying to use your first-time buyer discount, make sure you are trying to purchase a complete tent kit which includes a tent with the rainfly and pad to use a discount code. If you meet this criteria and the code is still not working, you can either proceed with the order and contact us immediately after for a refund in the amount of the discount, or, let us know so we can help before you order.

     
  • What are the packed sizes of your Haven tents?

    The packed sizes for Haven tents are as follows:

    • Standard Haven: Packed Size with Pad 14x8x6 inches / 35x20x15 cm
    • XL Haven: Packed Size with Pad 16x8x6 inches / 40x20x15 cm
    • Safari Haven: Packed Size with Pad 20x10x5 inches / 50x25x13 cm

    The packed size makes these tents convenient for storage and transportation, such as fitting in the panniers of a motorcycle.

  • How can I unsubscribe from Haven Tents' emails?

    If you wish to unsubscribe from our emails, you can easily do so by scrolling down to the bottom of one of our emails and clicking the unsubscribe link. Follow the steps provided to remove your email address from our mailing list. We're sorry to see you go but respect your decision and want to make the process as easy as possible for you.

     
  • How can I report a specification error or misinformation on the website?

    Thank you for your attention to detail. If you notice any errors in the specifications or any information on our website, please do not hesitate to contact us with the details of the discrepancy. We will make the necessary corrections as soon as possible to ensure that all product information is accurate. Your input is very valuable to us, and we appreciate you taking the time to let us know.

     
  • I found a suspicious page impersonating your brand on social media. What should I do?

    We take the protection of our brand and the safety of our customers very seriously. If you come across a suspicious page that you believe is impersonating our brand or conducting scams, please send us the link so that we can take the appropriate actions to report and remove it. Your alertness helps protect not only our brand but also the entire community from potential fraud. Thank you for letting us know.

     
  • What National Parks can I use my Haven Tent at?

    National parks where hammock camping is allowed:

    • Acadia National Park (ME) - Not allowed in backcountry
    • Arches National Park (UT) - Bring a hammock stand. No trees!
    • Big Bend National Park (TX)
    • Biscayne National Park (FL)
    • Black Canyon of the Gunnison National Park (CO)
    • Bryce Canyon National Park (UT)
    • Canyonlands National Park (UT)
    • Capitol Reef National Park (UT)
    • Colorado National Monument (CO)
    • Congaree National Park (SC)
    • Crater Lake National Park (OR)
    • Cuyahoga Valley National Park (OH) - Not allowed in backcountry
    • Death Valley National Park (CA)
    • Denali National Park (AK)
    • Dry Tortugas National Park (FL)
    • Everglades National Park (FL)
    • Glen Canyon National Recreation Area (UT)
    • Grand Teton National Park (WY)
    • Great Basin National Park (NV)
    • Great Smoky Mountains National Park (NC/TN)
    • Guadalupe Mountains National Park (TX)
    • Hawaii Volcanoes National Park (HI)
    • Hot Springs National Park (AR)
    • Isle Royale National Park (MI)
    • Kings Canyon National Park (CA)
    • Lassen Volcanic National Park (CA)
    • Mammoth Cave National Park (KY)
    • Mesa Verde National Park (CO)
    • Mount Rainier National Park (WA)
    • Olympic National Park (WA)
    • Rocky Mountain National Park (CO)
    • Saguaro National Park (AZ) - Do not hang from the cactus!
    • Sequoia National Park (CA)
    • Shenandoah National Park (VA)
    • Theodore Roosevelt National Park (ND)
    • Yellowstone National Park (WY)
    • Yosemite National Park (CA)
    • Zion National Park (UT)

    National parks where hammock camping is not allowed:

    • Carlsbad Caverns National Park (NM) - Allowed in backcountry.
    • Channel Islands National Park (CA)
    • Gateway Arch National Park (MO)
    • Great Sand Dunes National Park (CO)
    • Joshua Tree National Park (CA)
    • Petrified Forest National Park (AZ)
    • Redwood National and State Parks (CA)

     

    It's important to note that this list is subject to change. Before hammock camping in a national park, it's always a good idea to check with the park's website or visitor center for the most up-to-date rules and regulations. Keep in mind, where camping is allowed you can always hammock camp with a hammock stand. And the Haven Tent can always be pitched as a ground tent if you find yourself unable to hang. 

  • What Haven Tent should I get?

    We've got three options to choose from: Haven Tent, Haven XL, and Haven Safari. Each of these tents comes with its own unique pros and cons depending on your specific use case. To find out which tent is right for you, take our quiz. It only takes 30 seconds!

    TAKE THE QUIZ

  • Restock Calendar

    See an item that you want, but it's out of stock? See the most up-to-date information on when we will get more in stock below. 

    If an item does not show a date or any other information, it means it is currently in stock and available for purchase. The following dates are estimates and are subject to change.

      Estimated USA In-Stock Date Estimated European In-Stock Date
    XL/Safari Insulated Pad Cover   March 31, 2025
    True Level XL Insulated Pad   May 31st, 2025

     

    Make sure you sign up to be notified if a product you want is unavailable. As soon as we get more in stock, we'll send you a message! To sign up, select the product you want on our website, and click the "Notify Me" button.

  • What is the purpose of the black strap on the Haven XL tent?

    The blackstrap at the bottom of the Haven XL tent is the lounge strap. It can be used to raise the head of the hammock for increased comfort. This feature is included on all Haven Tent models.

     
  • Customer Support

    If you have any questions about Haven Tents or need assistance with any aspect of our products and services, we're here to help. Simply send us a message using the form on our Contact Page.

    Our customer support team is ready to provide answers or solutions to any issues you may encounter. We typically respond within 12 hours, but response times may extend up to 24 hours or more during high-traffic periods. We appreciate your patience and understanding as we operate with a lean team, which allows us to maintain high-quality support.

    If you haven’t received a response within 2 business days, please feel free to reach out to us by calling 385-284-2238 or by sending us a message on Instagram or Facebook.

  • What is the Lounge Strap?

    The Lounge Strap is a built-in feature included with all Haven Tent models, designed to add flexibility to your outdoor relaxation setup. It allows you to easily adjust the angle of the head-side of your tent, transforming it into a comfortable lounge chair.

    How Does the Lounge Strap Work?

    The Lounge Strap runs along the underside of the head-side of the tent. By pulling the strap through the attached buckle, you can raise the head section to elevate your upper body, perfect for lounging or reading. To lower it, simply lift up on the buckle.

    Steps to Use the Lounge Strap:

    1. Raising the Head Section: From inside or outside the tent, pull the Lounge Strap through the buckle to lift the head-side of the tent.

    2. Lowering the Head Section: To release the tension and lower the head-side, lift up on the buckle.

    This adjustment is designed for quick and easy operation, whether you're inside relaxing or adjusting from outside.

  • My RidgeLight turns on or off randomly during the night

    If you are experiencing a situation where your RidgeLight is seemingly randomly turning on or off during the night, chances are you do not have a defective light. Instead, you probably need to adjust the location of the power switch. Here's why:

    The switch on the RidgeLight is a touch switch, meaning, it turns on or off with the touch of a finger rather than a button or other toggle. Similar to your smartphone, this switch reacts when tiny electric pulses are registered from your fingertips. Since electricity can travel through conductive surfaces, if you touch a spreader bar that is touching the switch, you will find it will turn on or off. 

    See example video here.

    More often than not, if you simply adjust the toggle to be away from all conductive surfaces, you will find that it will not keep turning on and off.

     
  • How do RidgeLights work and what should I do if they don't turn on?

    To effectively use the RidgeLight, it needs to be plugged into a power source; it's not battery-powered. This detail is mentioned on the box and our website. If the RidgeLight doesn't work as expected, check to ensure it's properly plugged into a charged power bank or our PowerPump. If issues persist, such as the light not turning on fully or partially, or the LEDs not functioning correctly, despite the control box indicator being lit, this may indicate a problem with the connection or the item itself. In such cases, please contact our customer service for assistance, and we'll guide you on getting it replaced under warranty or troubleshooting further.

     
  • Is my rainfly leaking?

    While it is possible that your rainfly is faulty, typically we don't see issues with them. Was water leaking from one particular point or was the whole thing wet? Our rainflys are nylon-based so they can feel wet even though they are not. Here's what happens:

    What happens is the surface gets wet and drops the temperature of the material. If there is condensation inside the tent, it then adheres to the inside. The best way to test this is to put a couple of cups of water in one spot on the rainfly while it is over a bowl or bucket. Let it sit there for an hour or so... at room temperature, you should find that no water has been able to permeate and wick through the material.

    If your water test fails and you find that you actually do have a faulty rainfly, contact us and we will be happy to help you further.

  • How do the toggles and loops work on the rainfly?

    Each rainfly can be rolled up and secured above your ridgeline. To do this, you will notice that your tent came with two loose toggles attached to the ridgeline. There are two main ways that the rainfly can be secured.

    Securing the rainfly while using the bug net

    • Detatch the loose toggles from the ridgline. 
    • Zip the bug net closed
    • Roll up both sides of the rainfly from the bottom of the tent to the ridgeline
    • Wrap and secure the toggles around each end of the rainfly
    • When a storm rolls through, simply undo the toggles and batten the fly to the corner toggles of the hammock body. 

    Securing the rainfly AND the bug net

    This option does not allow you to use the bugnet while the rainfly is rolled up.

    • Unzip the bug net on each side
    • Roll up both sides of the rainfly and net at the same time from the bottom of the tent to the ridgeline
    • Without detatching the toggles from the ridgeline, wrap and secure the toggles around each end of the rainfly and net.
    • When a storm rolls through, simply undo the toggles and batten the fly to the corner toggles of the hammock body. 

    For more information about how to use the rainfly, check out this video. 

  • General Community and Social Media Information

    Connect with fellow Haven Tents enthusiasts and get involved in our vibrant online community. The Haven Tents Adventures Facebook group is a thriving space where members share experiences, ask questions, and offer suggestions. Please note that this group is independently managed and is not monitored or affiliated with Haven Tents.

     

    To discover more content and stay updated on the latest news, search for our hashtag, #HavenTents, on all major social media platforms. Additionally, you can explore our website to read reviews from satisfied customers.

     

    If you have something you'd like to share on your own social media, please use our hashtag, #HavenTents and tag us @haventents. We love to re-post awesome adventures and experiences with our gear. Show us (and the world) your "Haven".

  • Future Products and Updates

    Innovation is at the heart of Haven Tents, and we are constantly working on product improvements and new features. To be among the first to learn about upcoming products and updates, we recommend following us on our social media channels and joining our mailing list. All new releases and important announcements are shared through these platforms.

     
  • How do content creators apply for Haven Creators Network and what are the benefits?

    To join the Haven Creators Network, content creators are invited to apply by filling out an application form. If approved, members will gain access to unique codes which enable them to earn commissions on sales made through their promotion. Furthermore, they are presented with opportunities to collaborate with the brand and receive discounts they can share with their following on social media platforms.

    In addition to these benefits, members of the Haven Creators Network can also participate in the Creator Cashback Program™. Through this program, creators can receive 100%+ of their first order back, depending on the quality and type of content they submit to the brand. Creators are encouraged to create engaging and original content in various forms such as videos, images, or written reviews to promote the brand’s products.

    This collaborative effort not only helps the brand to widen its reach but also enables the creators to save on their orders while making all the money back (and more) based on the content they provide. It's a win-win situation where creators are rewarded for their authentic promotional efforts and creative content.

  • General Wholesale, Resale, and Outfitter Information

    If you are an outfitter looking to get some Haven Tents for your business, or a company looking to carry our products in your shop, we may be able to help. Contact us and select "Reseller/Wholesale/Outfitter/Partnership Inquiry" under the category field. In your message, please provide as much detailed information as possible including your business name, location, and anything else that would be helpful for us to know. We will respond as soon as we can.

    Please note that we are currently not accepting any requests for reselling our products within the USA since we operate directly through our own D2C sales channels. If you operate a business outside of the USA, and would like to sell our products, feel free to contact us.

  • Company Accounts

    Whether you have been approved to sell Haven Tents products as a retailer, or purchase at wholesale prices as an outfitter or other organization, you will most likely be given an account to use on our website. When logged into this account, all of the prices that are displayed on our website will have your price catalog automatically applied. 

    At checkout, you will have the option to store your payment information for a faster checkout experience in the future. This payment method will be available for all authorized users of your company account to use. 

    If you are a tax-exempt company, no tax will be applied at checkout. 

    If you have any issues accessing your account, please contact us.

Gear Room

  • All About Zenbivy

    What is Zenbivy?

    Zenbivy is our #1 trusted sleeping bag/quilt/sheet solution for camping. Their products (including but not limited to the revolutionary Zenbivy Bed) are made of quality materials and elevate the camping experience. The Zenbivy Bed is set apart from other solutions mostly because it is completely draft-free, while simultaneously providing full mobility while sleeping. Similar to how the Haven Tent allows you to sleep on your back, side, or stomach, the Zenbivy Bed allows you to "customize" your sleep preferences even further.

    To learn more about Zenbivy, please click here.

    Zenbivy Shipping, Return, and Warranty Policies

    As part of our ongoing effort to bring the comfort of your bed at home into the great outdoors, we have partnered with Zenbivy and have begun offering some of their products on our storefront. If you purchase a Zenbivy product (such as the Zenbivy bed), that item is subject to the shipping, return, and warranty policies of Zenbivy. For specific information on these policies, see the following pages:

    To provide a streamlined returns experience, these items can still be returned on our own returns portal.

    Zenbivy Sizing Guide

    A benefit of the Zenbivy: it fits the Haven Tent perfectly. It's rare to come across anything perfect, but we mean it. The Zenbivy Bed comes in 3 sizes: 20", 25", and 30". While we sell all three sizes on our website, only the 25" and the 30" are compatible with the Haven Tent. See our sizing guide below:

    For more sizing information, please visit the Zenbivy Sizing Guide.

  • Reyr Gear

    What is Reyr Gear?

    Reyr Gear is our #1 trusted and recommended fly rod. Their telescopic rods make fly fishing easy and come ready to set up and use. 

    We feel Reyr Gear says it best:

    "Our collapsible "FIRST CAST" fly fishing rod is truly different. It stores in a bag at 17" in length. With the reel and line already set up. It uses no eyelets or guides on the exterior, the line travels inside the rod. It is not a traditional fly rod, but fishes and casts like one. It is not a tenkara rod, but packs down smaller than most. It casts further than a tenkara but not quite as far as traditional. It is our take on a fly rod to help you travel easier and get on the water faster." 

     

    With the capability of a reel, and the portability of a Tenkara, the Reyr Gear Fly Rod is half Tenkara, half Fly Rod.

     

    We sell the following products by Reyr Gear on our Gear Room:

    • FIRST CAST Travel Fly Rod v2.0 - 4wt - 9ft
    • FIRST CAST Travel Fly Rod v2.0 - 6wt - 8.5ft
    • Fly + Tool Kit

     

    Fly Rod FAQ's

    How do you setup and use the rod?

    • Rod comes with line fed through it and all you need to do is open it up and take a cast, see video HERE  

    What if I pull the line out of the rod?

    • You can feed it back through by following this little method HERE  

    Can I buy the rod by itself?

    • Not right now. Almost 2 years went into working on this combination of parts to make this rod work well as an easy to use system.  The goal is to give you a package that is ready to go and already setup when the box arrives!

    Am I a LEFTY or RIGHTY for ordering?  

    • A bit tricky with rods, but you should hold the rod with your dominant hand, and crank the reel with the other.  The standard offering is for right-handers who hold the rod with their right hand,  the other is for those freakish lefties (like the founder of Reyr Gear) 

    Does the reel flip from RIGHTY to LEFTY crank? 

    • YEP!  Flip the bearing on the reel and spool the line the other way if you have the wrong direction crank reel See video HERE on how to do it

    Can I change the reel or line once I get it? 

    • Yes these can be changed however you like, but we recommend staying with Reyr Gear line as they worked with engineers and industry experts to make specifically this line work well in the rod 

    Can I use the rod in saltwater? 

    • Yep! We would just recommend you take off the butt cap and rinse out the inside when you get home

    I got my rod stuck open, what do I do?

    • You don't need much force to secure the rod open, but if it does get stuck at full length a twist of each section is usually most effective, if not bump the bottom of the rod on a solid surface to try and coax it loose 

    Do you sell replacement tips and parts? 

    • Reyr Gear covers any parts that are defective or broken in normal use free of charge, just show a picture of what happened and we will work with you to replace what is broken.
    • If your dog ate it or you slammed it in a car door though, you can buy replacement parts HERE

     

    Reyr Gear Shipping and Return Policies

    We have partnered with Reyr Gear to offer some of their products on our storefront. If you purchase a Reyr Gear product (such as the FIRST CAST Travel Fly Rod), that item is subject to the shipping, return, and warranty policies of Reyr Gear. For specific information on these policies, see the following pages:

    To provide a streamlined returns experience, these items can still be returned on our own returns portal.

     

  • What is the Gear Room?

    If you love the outdoors, you've probably acquired a bunch of gear to use on your adventures. It could be a closet, shelf, tote, or even an entire room. No matter where you stash your cache, acquiring camping gear can be nearly as fun as using it. Thus, the basis for the Haven Gear Room. Here, you will find a few things we like enough to share. In addition to vetting and testing the gear itself, we've also grown to admire and trust the companies who produce them -- small businesses focused on making your time in the outdoors that much better.

    We developed the Gear Room to be a one-stop shop for most of your gear needs. One of the things that drives us nuts is having to go to four or five different shops just to get the gear for a single trip. We work in tandem with these companies to bring the same prices that they sell them for, directly to our shop. That means if an item from the Gear Room is on sale on by the company, it's sale price syncs directly with haventents.com in real-time. That way, you don't need to 

    Everything in our Gear Room can be purchased directly from Haven Tents and is usually shipped directly from the respective company, but in some cases, may also be shipped from our own warehouse in Utah. 

    Are Items in the Gear Room Available Worldwide?

    Currently, our Gear Room is only "open" to US customers. 

    How do returns work with items from the Gear Room?

    We’ve put significant effort into making the entire buying and returning process simple and straightforward. If you need to return an item purchased from our Gear Room, you can do so directly through our return portal. Additionally, our Backyard Demo applies to these orders, meaning you won't have to pay for the return shipping label, even if the respective companies standard return policy states otherwise.

    What gear is currently available in the Gear Room?

    The following gear is currently available for purchase on our website. We're always looking for cool new gear, so if you have any recommendations of gear, let us know!

    Gear Available
    Company Name
    Zenbivy Bed Zenbivy
    SoftTop Pillow Zenbivy
    Dry Sacks Zenbivy
    Compression Caps Zenbivy
    Fusion Flex 12 Solar Panel Sunslice
    FIRST CAST Travel Fly Rod v2.0 4wt - 9ft Reyr Gear
    FIRST CAST Travel Fly Rod v2.0 6wt - 8.5ft Reyr Gear
    Fly + Tool Kit Reyr Gear
    Bare Bones XL Hammock Mount Adventure Hammock Systems

     

    Shop the Gear Room

  • Black Beard Fire

    Black Beard Fire is our choice for all things fire. We have partnered with them to add their Fire Plugs to our Gear Room lineup. 

    Black Beard Fire Plugs are the best fire starters out there. They weigh next to nothing, have a 30-year shelf life (opened or unopened), and will eliminate the need to carry or find kindling on your next adventure. These plugs work great for all situations. Keep them with you on the trail, in your glove box, and in your 72-hour emergency kit. 

    Each plug burns for 8 minutes and is incredibly easy to use. See it in action here:

    Unlike other items in the Gear Room, we stock the Black Beard Fire Plugs at our warehouse in Utah which means it will ship with the rest of your order.

    Due to the nature of the Fire Plugs, these are final sale and non-returnable.

Still have questions?

Contact Us