Returns and Warranty

Haven Warranty

At Haven Tents we stand behind our products with our one-year limited warranty. If your product arrives damaged, defective, or if you have issues during use please contact us so we can make it right.

Our warranty does not cover:

  • Regular wear-and-tear
  • Improper use, including exceeding the maximum weight capacity
  • Cosmetic, non-structural or functional damage
  • Modifications

Backyard Test

We are so confident in our design that we offer a "backyard test". Try Haven in the backyard. If you don't like the lay, send it back for a full refund. It's that easy.

To qualify for the Backyard Test full refund, make sure there is no:

  • Obvious wear
  • Exposure to campfire smoke
  • Pet hair in the hammock

Other return requests are evaluated case by case. To initiate a return, please submit a Return Authorization request.

If your return is accepted, we’ll send you instructions on how to return your items. Items sent back to us without first requesting a return will not be accepted.

One Tough Tent!

To show you just how tough Haven Tents are, we performed a 1,000-pound stress test! Haven Safari was able to hold 2,260-pounds!