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Haven Warranty
At Haven Tents we stand behind our products with our one-year limited warranty. If your product arrives damaged, defective, or if you have issues during use please contact us so we can make it right.
Our warranty does not cover:
Backyard Test
We are so confident in our design that we offer a "backyard test". Try Haven in the backyard. If you don't like the lay, send it back for a full refund. It's that easy.
To qualify for the Backyard Test full refund, make sure there is no:
Other return requests are evaluated case by case. To initiate a return, please submit a Return Authorization request.
If your return is accepted, we’ll send you instructions on how to return your items. Items sent back to us without first requesting a return will not be accepted.
One Tough Tent!
To show you just how tough Haven Tents are, we performed a 1,000-pound stress test! Haven Safari was able to hold 2,260-pounds!
