Returns and Warranty

Haven Tents stands behind its products. If your product arrives damaged or has defects, please contact us to provide a replacement. In extenuating circumstances, we will consider return requests on a case by case basis.

To initiate a return, please arrange a Return Authorization.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Our warranty does not cover:

  • Regular wear-and-tear
  • Improper use
  • Cosmetic, non-structural or functional damage

Each claim will be evaluated individually. Any modifications will void the warranty.

To show you just how tough Haven Tents are, we performed a 1,000 lbs stress test! Check it out!