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Haven Tents stands behind its products. If your product arrives damaged or has defects, please contact us to provide a replacement. In extenuating circumstances, we will consider return requests on a case by case basis.
To initiate a return, please arrange a Return Authorization.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Our warranty does not cover:
Each claim will be evaluated individually. Any modifications will void the warranty.
To show you just how tough Haven Tents are, we performed a 1,000 lbs stress test! Check it out!