Returns and Warranty
Haven Tents Returns, Refund, and Warranty Policy
At Haven Tents we stand behind our products with our one-year limited warranty. If your product arrives damaged, defective, or if you have issues during use please contact us or submit a return request through your customer account so we can make it right.
Our warranty does not cover:
- Regular wear-and-tear
- Improper use, including exceeding the maximum weight capacity
- Cosmetic, non-structural or functional damage
Avoid using duct-tape or other materials that can leave a residue on the tent as doing so may void your warranty.
*Even if you don't plan on using your Haven Tent within one year of purchase, please make sure to at least test it before the warranty expires. We are not responsible for damaged or defective items after one-year of your purchase.
If you’re not completely satisfied with your purchase, return your item(s) within 60 days of receipt for a refund. Note: a $10 fee may be deducted from your refund to cover shipping costs and a restocking fee. See below for more information. Please review the policies below before you initiate your return to ensure your items qualify for a refund:
Items must be returned in new or gently used condition to qualify for a refund. Conditions that would not qualify for a refund include (but are not limited to):
- Dirt, grass, or sun stains are clearly visible
- Fabric smells like campfire smoke
- Residue is present from duct-tape or other adhesives
- Items that have been modified in any way from the way it was originally received
If you are wanting to swap your Haven Tent for a different size or model, we are happy to help out. To do so, submit a return request within 60 days of receipt. After we receive your tent and perform an inspection of it, we will refund the amount you paid for your tent (minus a $10 shipping and restocking fee) which you can then use to purchase a new size/model.
We are so confident in our design that we offer a "backyard test". Try Haven in the backyard. If you don't like the lay, send it back for a full refund (minus 10$ shipping and restocking costs). It's that easy.
To qualify for the Backyard Test full refund, make sure there is no:
- Obvious wear
- Exposure to campfire smoke
- Pet hair in the hammock
Other return requests are evaluated case by case. To initiate a return, please submit a Return Authorization Request.
Starting a Return
*Our automated return portal does not currently support orders placed outside of the USA. Please contact us if you need to start a return outside of the United States.
Have your Order # and email used to place your order ready. It can be found in your order history, packing slip, or purchase confirmation email. Then follow these steps:
- Go to account.haventents.com
- Insert the email you used when you made your purchase
- Enter the code that is sent to your email
- Navigate to the "Orders" tab to view all of your past purchases and request a return
Once we receive your return request, we'll review it and if approved, we will send you a return shipping label that you will need to print and attach to the outside of your package. Then, simply drop it off at the nearest UPS location.
Once we receive your return, we will perform a quick inspection and then notify you that we have processed your refund. Your refund will be credited back to your original payment method within 3-5 business days of receiving your return. Note: a $10 fee will be deducted from your refund to cover shipping and restocking costs. We will only waive this fee in cases where the return is due to a damaged/defective item or in other circumstances approved by Haven Tents. Return labels will not be provided for items that are functional and are being returned due to a customer mistake (such as accidentally ordering a second tent) or similar situations. Items sent back to us without first requesting a return will not be accepted.
One Tough Tent!
To show you just how tough Haven Tents are, we performed a 1,000-pound stress test! Haven Safari was able to hold 2,260-pounds!